Health & Safety
Health and Safety
The health and safety of all our visitors, customers and participants is always of the highest priority for the team at Xtremewake.
Watersports Activities can be hazardous and all customers (if under the age of 18 their parents/guardians) must accept that there are risks when participating in the water sports/activities.
Customers must comply with all safety and general instructions given by the company and its staff.
Customers must be in general good health & must satisfy themselves that the activity they are doing is within their ability. When booking individuals/parents/guardians must make a true & accurate declaration of their/the customers health & must highlight any medical conditions they have which may impact on their ability to participate.
We reserve the right to refuse a booking or activity participation on medical grounds.
All cable wakeboarders are always required to wear a buoyancy aid and helmet, boats tows a helmet is option but recommended. All users of the aqua park and stand up paddleboards are required to wear a buoyancy aid. All safety equipment is provided by Xtremewake and is included in the price.
The customer agrees to allow basic First Aid to be administered by a staff or by a qualified medical practitioner and in case of a medical emergency for a medical practitioner to provide emergency treatment and/or medication.
Behaviour & Damage
Customers are required to be considerate towards others and the company’s neighbours, keeping noise levels to a minimum. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the company reserves the right either for the safety of staff or other participants to remove the person from the activity if necessary. Failure to obey instructions given by our staff, then the customer will be liable for the full amount of repair or replacement and any resulting costs. Staff and/or the duty manager reserve the right to terminate the session. Adults will at all times be responsible for minors in their charge. No refunds will be given.
Our policy provides full cover for the equipment and cables and third party liability cover for our staff. However we cannot be held responsible for any injury, loss or damage to any customer or their property or equipment, other than through our negligence or breach of contract or for damage, and we recommend that you have appropriate insurance cover yourselves, your possessions and equipment.
We reserve the right to reschedule or cancel sessions at any time without prior notice, for example due to adverse weather conditions or any circumstance beyond our control. In the event of a cancellation/rescheduling, customers can choose to attend an alternative session or to have their session fee refunded in full.